Handbook on Citizen Engagement: Beyond Consultation, Canadian Policy Research Networks, 2008.

Produced by the Canadian Policy Research Networks, this handbook offers a good overview of the concepts and methods of CE, gleaned from its years of experience. The handbook is intended to provide start-to-finish guidance on how to undertake community engagement by working through various CE concepts, methods and approaches. Several chapters are devoted to specialized topics, from how to institutionalize CE, to how to engage specific populations, with specific reference to engaging Indigenous populations. Written using a non-prescriptive and comprehensive approach, it contains case examples, practical tips and many links and references that will keep readers engaged.

Topics: Background/introduction, Change management, Evaluation/effectiveness, Follow-up, Goal setting, Indigenous people, Issue identification/issue framing, Legal requirements, Multicultural, Planning – CE, Policy development, Principles, Research, Stakeholder selection, Vulnerable/marginalized groups

Techniques & tools: Choosing the right tool, Dialogue, Focus group, Framework/model/template, Group facilitation, Stakeholder forum, Workshop