The Health Planners’ Toolkit, Module 5: Community Engagement and Communication, Ontario Ministry of Health and Long-Term Care, 2006.

This toolkit was developed by Health System Intelligence Project, a team of health system experts retained by the Ontario Ministry of Health and Long-Term Care’s Health Results Team, to give LHINs the tools they need to engage the community effectively. The toolkit offers a very good introduction to CE, and the various principles/frameworks that inform it. It presents the steps in conducting a CE process, discusses tensions/problems in community engagement, presents a selection of engagement tools, and provides a useful introduction to communications. This is it! Everything you always wanted to know about CE, organized into an easy-to-use format. This toolkit is focused, well designed, simply worded, and will provide the reader with a resource that they can come back routinely to for usable ideas and methodology.

Topics: Background/introduction, Comprehensive CE strategies, Evaluation/effectiveness, Follow-up, Goal setting, Issue identification/issue framing, Legal requirements, Planning – CE, Planning – health, Policy development, Principles, Research, Stakeholder selection

Techniques & tools: Choosing the right tool, Committee/working group, Communication materials, Communication tools, Dialogue, Focus group, Framework/model/template, Group facilitation, Interview, Stakeholder forum, Survey