Participate in Health, National Resource Centre for Consumer Participation in Australia (website).

This website was developed through the National Resource Centre for Consumer Participation in Australia, and is now hosted by the Health Issues Centre, an independent, not-for-profit organization promoting equity and consumer perspectives in the health system. The website includes an introduction to consumer participation in health, methods and models, key resources, evidence, an outline of practical steps in CE planning, tools and techniques, approaches to CE evaluation and case studies. The “How” section of the website links to “Improving health services through consumer participation: A resource guide” which offers a Strategy Selector Table to identify one of 43 different consumer participation strategies, and presents key attributes and a practical case example for each strategy. CE practitioners will find this resource helpful in identifying CE objectives, making a CE plan, choosing appropriate techniques and tools and evaluating CE activities. Those interested in strengthening organizational capacity for CE can download training resources and a consumer and public participation self-assessment tool for hospitals.

Topics: Background/introduction, Capacity building, Comprehensive CE strategies, Conflict management, Determinants of health, Evaluation/effectiveness, Goal setting, Issue identification/issue framing, Legal requirements, Planning – CE, Planning – health, Policy development, Principles, Stakeholder selection

Techniques & tools: Choosing the right tool, Committee/working group, Communication materials, Communication tools, Community development, Dialogue, Focus group, Framework/model/template, Group facilitation, Interview, Stakeholder forum, Survey, Workshop