Consumer and Public Participation in Health Toolkit, Queensland Health, Adelaide Central Community Health Services, 2002.

This toolkit was developed to provide Queensland Health staff in Australia with a user-friendly, easily accessible resource to support relevant and meaningful consumer and public participation activities at the health district level. While the first three chapters focus on the Queensland Health context, subsequent chapters serve as an excellent, comprehensive and practical reference for CE practitioners in any jurisdiction undertaking CE planning and implementation processes. Chapter 4 includes a 10-step guide for developing and implementing a consumer and community participation plan, as well as an outline of the CE project life cycle and supporting management functions. The tool catalogue in Chapter 5 guides the user through an assessment of what tool to use and when to use it. Chapter 6 explains how to implement common tools, providing checklists, case studies and tips for using surveys, in-depth interviews, focus groups, public meetings/fora, committee meetings and workshops. Chapter 7 outlines skills for community participation such as group facilitation, conflict management, evaluation and change management.

Topics: Background/introduction, Capacity building, Change management, Comprehensive CE strategies, Conflict management, Determinants of health, Evaluation/effectiveness, Follow-up, Goal setting, Issue identification/issue framing, Legal requirements, Planning – CE, Planning – health, Policy development, Principles, Stakeholder selection

Techniques & tools: Choosing the right tool, Committee/working group, Communication materials, Communication tools, Community development, Dialogue, Focus group, Framework/model/template, Group facilitation, Interview, Stakeholder forum, Survey, Workshop